Although this isn't the keyfactor to distinguish a reliable web hosting supplier from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is an indicator that you are not using the services of a one-person firm and that you will be able to get in touch with someone every time you're looking for support. The phone support for hosting services may range from common to expert, so the problems which can be resolved with a phone call differ based on the supplier. In the general case, these issues are more basic and feature billing or 1st level technical issues because more complex matters generally need a support ticket where both you and the sysadmins can follow the proceedings with a specific issue. However, the option to call your service provider can save you a lot of time and efforts for the numerous small issues which will eventually appear when you manage your web hosting account.

Phone Support in Web Hosting

All of our web hosting packages come with telephone support 14 hours per day even on public holidays, so that if you don't have an account yet, you are able to call and find out more about our solutions or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you will be able to call the phone number that is nearer to you. In case you are an existing customer, we will help you promptly with all of the general and billing matters as well as with a number of technical matters in order to save you time and efforts - we acknowledge the fact that in some cases it is much easier talk to a live person and get things done immediately. Of course, some situations cannot be taken care of on the telephone, so in such a case you're able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs per day as a part of the support services for each semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you may need to open a ticket if you come across such an issue, but for all of the general, billing or small-scale technical issues you can always call us and we'll assist you immediately so as to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you will be able to find out if you can host your sites on our advanced cloud platform or you're able to get any other general info about our semi-dedicated services. We have local numbers in the USA, the UK and Australia plus an international number, which means that you'll be able to call the one which is closer to where you are.