Customer Support Channels
A Sixty–Minute Response Time Guarantee
Each assistance request you send to us will be responded to within maximum one hour. In case your support ticket or email calls for further assistance from a server administrator, we will timely forward it and leave a note to let you know that your case is being examined. If you take advantage of the Managed Services package, any of the server administration tasks included there will be performed at a time of your preference.
A Top–Quality Help Desk Support Service
We’ll be available to you 24x7x365 to respond to any queries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need assistance with server admin tasks, you can order our Managed Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Each dedicated server includes our free–of–charge Web Hosting Control Panel, which features an integrated knowledge base plus a collection of how–to video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just click on the Videos or Help buttons in the upper right corner.