A 99.9% Server Uptime
We’ve set up our web hosting system using stable hardware and heavily customized software. Our system administrators have installed a customized version of Security–Enhanced Linux on each of our physical machines in order to guarantee the highest level of safety and stability. We’ve installed a number of DoS prevention devices along with highly effective firewalls to make sure our network is invincible and safe.
All our web hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s essential to also build your own network architecture. That’s the reason why we built a custom–configured internal network in all our datacenter facilities. Relying on enterprise–level Juniper routers and switches, our internal network allows for eye–poppingly fast data transmission rates and is completely redundant.
Therefore, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, no matter which web hosting plan you’ve chosen.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to curtail all possible risks with our cloud hosting plans and regardless of the fact that we provide excellent support, sometimes the customer is simply not satisfied with what we offer. Or he wants to move to a more robust hosting service, such as a VPS server or a dedicated server.
This is exactly why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely pleased, you will receive your money back.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive an answer, you’re aware of how aggravating this can be, even more so when your web site is on the line. This is why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be available to you and they will respond to you within 1 hour. And the best thing is that their average response time is just 20 minutes!