Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You’ll find almost all the answers to your questions in the intuitive Help Center incorporated into RC Web Hosting’s Web Hosting Control Panel. It boasts a comprehensive knowledgebase with commonly asked questions and detailed how–to articles written by our expert help desk support team.

  • Top quality support service

  • How–To Videos

  • For users who’d rather learn how to tackle a frequently experienced issue by watching a tutorial video, we’ve added a selection of video tutorials to our Web Hosting Control Panel. All the training videos are short and simple to follow. They offer visual demonstrations of different website management actions.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 help desk support service with a one–hour ticket response time guarantee. A group of knowledgeable tech support engineers will be at your disposal to answer all the enquiries that you could have. During non–peak times, a reply will be offered within just 20 minutes.