Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Warranty

  • Our group of specialists will try their best to respond to your advice enquiries within up to 1 hour. If, however, the difficulty you have experienced needs help from the Administrators’ =Department,= we’ll forward the ticket to the administrator in charge and will write a note to inform you.

  • Top quality support service

  • Top–class Tech Assist Service

  • We provide you with around the clock customer support through a lightning fast ticket application included in your Control Panel. You may e mail us all the time about any of the apps that come pre–installed on your virtual server, such as the chosen Linux OS version, the server admin panel and our custom made Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Web Hosting Control Panel that is offered totally free with your VPS includes an incorporated collection of articles. You’ll see a bunch of thorough how–to posts and a selection of step–by–step video lessons that illustrate all the common site managing jobs. You can access them by simply clicking the Help or Video buttons in the top right side of each Control Panel section.