In case you have a site, a problem could always surface and it doesn’t necessarily have to be associated with the web hosting service. For instance, something could go wrong when you bring an application up to date or some vital data might be modified or erased by chance. No matter what the essence of the problem might be, you will need to touch base with the client care team and ask them to retrieve a backup or to assist you in troubleshooting the problem that you’re having. How fast they will do this will predetermine the interval of time that your sites will be offline. For some websites such as community sites or web shops, a repeated unreachability too often means lost users and cash. Hence, it is of primary importance that you use the services of a company that offers not only a very good customer service, but also a prompt one.

One-Hour Response Guarantee in Web Hosting

In case you are using one of our web hosting and you have an inquiry or encounter some obstacle, you can touch base with us 24-7 by posting a support ticket or by writing an email and we’ll make sure that you obtain a response within the hour. If the issue can be resolved, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we will provide you with all the necessary details – what settings to check, what possible solutions to try out, and so on. Normally, you will receive an answer within maximum 30 minutes, which suggests that waiting for hours on end or even for more than a day to receive assistance is something unthinkable. Our one-hour reply guarantee is valid for any query that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we are aware of how important it is to obtain swift assistance, we guarantee that you won’t ever need to wait for more than 1 hour to receive a reply to any support ticket that you send through your semi-dedicated server Control Panel. The fact is, you’ll rarely have to wait for more than 20-30 minutes and this is valid for any question irrespective of what its nature is – billing, technical or general. Also, our customer and tech support team will be at your disposal day and night, which implies that even in case you post a ticket during official holidays, you will always obtain a blazing-fast reply, which will contain the answer to an enquiry, the solution to a complication or the details required to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to spend a whole day awaiting a reply like you would with plenty of other web hosting providers.