One-Hour Response Guarantee in Web Hosting
In case you are using one of our web hosting and you have an inquiry or encounter some obstacle, you can touch base with us 24-7 by posting a support ticket or by writing an email and we’ll make sure that you obtain a response within the hour. If the issue can be resolved, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we will provide you with all the necessary details – what settings to check, what possible solutions to try out, and so on. Normally, you will receive an answer within maximum 30 minutes, which suggests that waiting for hours on end or even for more than a day to receive assistance is something unthinkable. Our one-hour reply guarantee is valid for any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of how important it is to obtain swift assistance, we guarantee that you won’t ever need to wait for more than 1 hour to receive a reply to any support ticket that you send through your semi-dedicated server Control Panel. The fact is, you’ll rarely have to wait for more than 20-30 minutes and this is valid for any question irrespective of what its nature is – billing, technical or general. Also, our customer and tech support team will be at your disposal day and night, which implies that even in case you post a ticket during official holidays, you will always obtain a blazing-fast reply, which will contain the answer to an enquiry, the solution to a complication or the details required to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to spend a whole day awaiting a reply like you would with plenty of other web hosting providers.