A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It's an efficient method to receive some information about the website hosting services or get some issue resolved since you're talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced chance of mistakes when you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time and the fact that you don't need to stay on the chat constantly - you're able to do something else while the agent investigates the issue in question. Furthermore, you can connect with a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone rates that you will need to pay when you are calling to a different country.

Live Chat Support in Web Hosting

As a part of the support services that we provide for all our web hosting, you'll find live chat support that is available twenty-four seven, even on holidays. You're able to get in touch with us regardless of whether you already own an account or not, considering that we can assist you with almost anything, ranging from providing you with general info on our solutions in case you aren't a customer yet and you are thinking about purchasing one of the plans, to assisting you with creating an email account in an email client. A part of the issues are more technical and time-consuming, therefore you'll need to use the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our prospective and active clients. If you are looking for a new web hosting account, you will be able to chat in real time to one of our representatives and get more information about our semi-dedicated servers so that you can pick the right plan for your web sites. If you already own an account with us, we'll assist you in a very timely manner with general, billing and 1st level techissues. Though in some instances you'll have to open a ticket because there're issues that can't be resolved through a live chat, we will help you with various common jobs, like setting up an email account in an e-mail client or forwarding one domain to another one. Thus, you will benefit from timely support and you will save many hours.