Integrated Ticketing System in Web Hosting
Our web hosting feature an integrated ticketing system, which is an integral part of our in-house built Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in the same place – payments, files, emails, tickets, etc., eliminating the necessity to sign in and out of different systems. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a couple of clicks of the mouse without ever leaving your Control Panel. During the process, you may choose a category and our system will present you with a number of educational articles, which will give you more info and which may help you solve any given issue even before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with the notion that you should be able to manage everything connected with your account in one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or stumble upon a challenge, you can contact our client care team members instantaneously without needing to sign in to a completely different admin interface. You can browse your web files or check different settings within your account while posting a new ticket or reading the reply to an older one. In case you have a large number of tickets and you’d like to find a particular one, you can make use of the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in less than an hour irrespective of the nature of your inquiry or problem.