24/7 Customer Support in Web Hosting
We provide you with 24/7 billing, customer and tech support for all our web hosting. Even if you aren't our customer yet and you have questions, we can help you right away and provide you with the necessary info, so as to give you the choice to make the very best decision when you buy a new web hosting account. We're available at any moment, including holidays and weekends, and we supply numerous ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have multiple phone numbers around the world, so you will be able to call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 technical support services even on official holidays. All your websites will be available all of the time and so will we. With numerous connection options, you will be able to select the easiest approach to contact us and learn more about our services if you don't have an account yet, or request assistance if you're already one of our customers. You'll be able to phone us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have a one-hour response time guarantee, even though it rarely takes over 20 min to receive assistance whatever the complexity of the problem. With our customer and technical support services, we'll be there for you when you need us, not several days later.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or fordifferent issues or questions associated with the pre-installed software your server comes equipped with. In case you haven't bought your VPS server plan yet, you'll be able to find out a lot more about our services by giving us a call or by using our live chat service. For more technical problems, you are able to send an email or open a trouble ticket through your billing Control Panel and you will receive assistance within a maximum of an hour no matter the time of the day, even on weekends and holidays. The typical answer time generally does not exceed thirty minutes. In case you're looking for assistance for third-party software, you're able to use the Managed Services upgrade that you can add to every single VPS plan and our administrators will help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will get lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, which means that when you open a support ticket through your billing account or you send an e-mail message about any issue with the server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires longer time to be solved or when it needs to be given to our admins, since it is much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.