In case you’ve ordered a hosting package and you have some inquiries with regards to a particular function/feature, or if you’ve faced some complication and you require support, you should be able to get in touch with the respective help desk staff. All web hosting companies use a ticketing system no matter if they offer other ways of contacting them apart from it or not, because the very best way to solve a problem most often is to use a ticket. This mode of correspondence renders the replies exchanged by both parties easy to follow and allows the help desk team members to escalate the problem in the event that, for instance, a system administrator must get involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you need to have at least 2 separate accounts to touch base with the help desk staff and to actually administer the hosting space. Non-stop switching from one account to the other can sometimes be a headache, not to mention the fact that it takes quite a long period of time for most web hosting companies to respond to ticket requests.

Integrated Ticketing System in Web Hosting

Our web hosting feature an integrated ticketing system, which is an integral part of our in-house built Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in the same place – payments, files, emails, tickets, etc., eliminating the necessity to sign in and out of different systems. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a couple of clicks of the mouse without ever leaving your Control Panel. During the process, you may choose a category and our system will present you with a number of educational articles, which will give you more info and which may help you solve any given issue even before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with the notion that you should be able to manage everything connected with your account in one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or stumble upon a challenge, you can contact our client care team members instantaneously without needing to sign in to a completely different admin interface. You can browse your web files or check different settings within your account while posting a new ticket or reading the reply to an older one. In case you have a large number of tickets and you’d like to find a particular one, you can make use of the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in less than an hour irrespective of the nature of your inquiry or problem.